HI-FI
(Helpline for Immigrant Families and Individuals)
Is a confidential, non-emergency, volunteer-based initiative offering guidance and referrals to community members in need. Our goal is to provide a supportive and informative space where individuals can access information and be directed to appropriate resources.
Programs & Initiatives
HI FI periodically provides support initiatives tailored to community needs. Programs have included support groups, training, and educational resources such as the Math Bridge. Availability depends on volunteer capacity and program demand.
We're here to help. Call us between 9 AM – 9 PM EST for guidance and support
_edited.jpg)
For non-urgent assistance, fill out our intake form below. This helps us understand your needs and provide the right support. Our team will reach out as soon as possible
We Are a Volunteer-Based Initiative. Our work is powered by dedicated volunteers who give their time to support others.
What Our Community Says
HI-FI
Exceptional service! Quick response, even outside working hours. The team was attentive, confidential, and provided the help I needed within 48 hours
HI-FI
I truly felt like I had a family here in the U.S. The support and care I received, even from those I haven’t met in person, meant so much to me
Math Bridge
I loved the clear explanations and breakdown—it made everything easy to understand. No complaints at all
Support group
I'm grateful for the profound difference this program has made in my life
Disclaimer
-
​The HI-FI is a confidential, non-emergency, volunteer-based service​
-
We do not provide legal, financial, medical, or psychological advice.​
-
Guidance offered by the helpline is for informational purposes only and should not be considered as an intervention.​
-
If you are experiencing an emergency or crisis, please contact emergency services (911) or seek assistance from a qualified professional.
-
Is the HI-FI a crisis or emergency service?No, the helpline is not an emergency or crisis intervention service. If you are in immediate danger or need urgent help, please call 911 or seek emergency support.
-
What kind of support does the helpline provide?The helpline offers general guidance and referrals to community resources. We do not provide legal, financial, medical, or psychological services.
-
Who operates the HI-FI Helpline?The helpline is a MAROC initiative, run by trained volunteers who assist with guidance and referrals based on available community resources.
-
Is my conversation confidential?Yes, the HI-FI Helpline respects confidentiality and does not share personal information without the caller’s permission and in case of self-harm, harm to others, child or elder abuse, or instances in which minors witness acts of violence or abuse. However, confidentiality may be limited in cases where there is a risk of harm.
-
Can I receive direct legal or medical advice from the helpline?No, we only provide general information and referrals. If you require professional advice, we recommend consulting a licensed attorney, doctor, or counselor.
-
What are the HI-FI’s hours of operation?The helpline operates on a volunteer-based schedule. While we aim to respond as quickly as possible, availability may vary. If you do not receive an immediate response, we encourage you to reach out again or explore alternative community resources
-
Is the HI-FI Helpline free?Yes, the helpline is free. However, additional support initiatives or specialized programs may be offered in the future at an affordable cost
-
How long does it take to get a response?Response times vary based on availability. We do our best to respond as soon as possible, but it may take some time since we are volunteer-based. If we miss your call, please leave a message, and we’ll get back to you as soon as possible.